At GardenCarez.store, your satisfaction is extremely important to us. We
are dedicated to delivering top-quality garden products and accessories to enhance your
outdoor space. If you are not completely satisfied with your purchase, our refund policy is
here to ensure you have a smooth experience.
Eligibility for Refunds
- Refunds are offered for garden products and accessories that are defective, damaged
during delivery, or incorrectly shipped from GardenCarez.store.
- Items must be returned unused, in their original packaging, and in a resalable
condition.
- Refund requests must be made within 7 days of receiving your order.
How to Request a Refund
-
Contact Us: Email support@gardencarez.store or use our Contact Us form. Please include your order number, details of
the issue, and photos if applicable.
-
Review: Our customer support team will review your request and provide
instructions for returning the item if it qualifies for a refund.
-
Return: Send back the product as per the instructions. If your item is defective,
damaged in delivery, or incorrectly shipped, we cover return shipping. In all other
cases, return shipping costs may be the customer's responsibility.
Refund Process
- We will notify you once your returned item is received and inspected, and provide an
update on your refund status.
- If approved, refunds will be processed within 5 business days to your original
payment method.
- Original shipping charges (if any) are refundable only if the refund is due to a
defective, damaged, or erroneously shipped item.
Non-Refundable Items
- Items that are used, not in original packaging, damaged (not due to transit), or missing
any parts or accessories.
- Custom orders, personalized items, clearance, or final sale items.
- Requests for refunds made more than 7 days after delivery.
Looking for an Exchange?
Interested in an exchange or store credit instead of a
refund? Just let our team know when you contact us!
Questions or Concerns?
We're here to answer any questions about our refund process. Please contact us or email support@gardencarez.store for prompt
support.
