At gardencarez.store, we want you to be completely satisfied with your new garden
products. If for any reason your purchase does not meet your expectations, our exchange
policy is here to ensure you find the right products for your gardening needs.
How to Request an Exchange:
- Timeline: You may request an exchange within 5 days of receiving
your order.
- Condition: Items must be unused, in their original packaging, and include all
tags and accessories.
- Request: Email us at support@gardencarez.store or use the Contact Us form. Please include your order number and details
about the item you wish to exchange.
What Can Be Exchanged?
- Garden tools, accessories, and products that are defective, damaged, or shipped
incorrectly.
- Unopened and unused items, such as planters, gardening kits, seeds, and other eligible
garden products (subject to any special requirements listed below).
Exchange Terms:
- Return shipping is FREE for items that are defective or shipped incorrectly.
For other exchanges, the customer is responsible for return shipping costs.
- We will send you a replacement product of your choice or provide store credit, as you
prefer.
- Products not in original condition or requests made after the 5-day window are not
eligible for exchange.
- For live plants or perishable garden items, exchanges must be initiated immediately
after delivery if the product arrived damaged or in poor condition – please include a
photo when requesting an exchange.
Non-Exchangeable Items:
- Items that have been used, installed, or altered after delivery.
- Custom or personalized garden items, clearance/sale products, or live plants that have
been removed from their original packaging or potting.
- Certain perishable goods or items marked as non-exchangeable at the time of purchase.
Need Help?
We're always here to help you choose the best garden products for your home or outdoor
space! If you have any questions about our exchange policy, please contact us or email us at
support@gardencarez.store.
